Hosting Switch - asmallorange to Dreamhost
The Problem
An older post about asmallorange said that I was happy with their web hosting. Support tickets were resolved quickly, the team was courteous and friendly, and I really got a sense of professional respect.
Unfortunately, I can no longer give that recommendation. Several problems surfaced over the two years in which Halffull was hosted at asmallorange.
First - persistent server slows and downtime. At first, pages loaded quickly and reliably. This lasted from about August 2005 to May 2006, with one exception in December 2005. From June 2006 to May 2007, my sites had repeated and consistent downtime. Any site on the server having a spike in bandwidth would cause the whole server to choke due to poor capacity management.
Second - lack of communication. The server status forums dried up and we were left with no way of knowing why the site was down. There were no status feeds or emails. In combination with support issues, this meant that we had no recourse until the site came back up. Frustrating.
Third, and most important - deteriorating support. In two years, I submitted 20 support tickets. The majority of these were in the early days when I was still dealing with setup issues. From July 2005 to June 2006, tickets were handled fairly well, including ones for the early cases of downtime. From June 2006 to May 2007, however, I started having to pass through several layers of indirection and poorly-qualified technicians to come to any kind of a solution, and it was usually a poor one.
If you have back pain, and you normally carry your wallet in your back pocket, you have three options.